oneKirana simplest cheapest shopping experience..


FAQ's

Cashback

Maximum CashBack of Rs 350 is allowed
Offer excludes some items including Maggi products, Vegetables, Fresh Meats(Chicken, Mutton), Nestle Products etc.
CashBack is not included for items with already more than 4% Discount
Cashback Not Applicable for payment made by sodexo


1. What are the products you sell?

We sell 10000+ items of groceries, drinks, personal care and general household utilities. Extensive choice of brands at most affordable prices is offered for customer.


2. Is your service available in my area?

We currently operate in Delhi and NCR regions(Noida, Ghaziabad, Gurgaon, Indirapuram, Faridabad)


3. What are your delivery charges?

Shipping is absolutely free, but Order below Minimum value for order location is generally cancelled
Here are the Details:
South Delhi - Rs 500
Dwarka - Rs 500
Rest of Delhi (Excluding Border/Outskirts) : Rs 800
Gurgaon : Rs 1000
Noida : Rs 1000
Ghaziabad/Faridabad :Rs 2000
Outside Delhi/NCR region : Courier Charges applicable based on weight and location


4. How do I shop at oneKirana?

oneKirana provides simplest shopping experience , You can simply write your list in the language of your choice and place the order we will get in touch with you for the price and delivery confirmation , you can also search for items add items to your shopping list and then place your order. You can Order Online or Order on Call at 011-41041080.


5. What are the payment option available?

Cash on Delivery (COD) , Sodexo Copuons and we also accept all Visa/Master Debit/Credit card


6. How long does it take to deliver my order?

our delivery network is fastest in Delhi, you can expect your delivery to be done within 4 -6 hours in Delhi and for NCR delivery is done same day if order is placed before 10 am and next day if placed after 10 am.


7. Do you deliver on weekends?

Yes, we operate 7 days a week and delivery can be made on weekends.


8. What if I am not available at home, when delivery arrives?

We confirm delivery time for your order with you at time of ordering and before dispatching order for delivery, at that time you can reschedule your delivery time if you will be unavailable at time of delivery. If you are unavailable at time of delivery your order will stand cancelled.


9. What is your return policy?

All the returns are handled by oneKirana team ,We follow "no question asked" return policy. We encourage customers to check the products on delivery, if the customer is not satisfied with any product it has to be returned immediately. The returned product can be replaced or the amount adjusted in the bill as per customer requirement. Those Products which came along as a part of any deal cannot be returned individually ,rather the deal has to be accepted or returned completely. There is no return of the products accepted at time of delivery, used partially or fully.


10. Can I cancel my order?

Yes, the order can be cancelled by getting in touch with our executives.


11.Privacy Policy

Your privacy is important to oneKirana. We want to make you feel comfortable and secure shopping in our store. This privacy policy explains the types of information we gather, how it is protected, what we do with it and how you can correct or change information. By shopping at oneKirana.com, you are accepting the practices described in this Privacy Policy. Note: Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically. Your use of oneKirana.com means that you accept the practices described in this Privacy and Security Policy as changed from time to time. What Personal Information is collected and how? While you can browse some sections of our site without being a registered member, certain activities (such as placing an order) do require customer data, you provide us with your name, delivery addresses, e-mail address, telephone number, etc. You can login with you facebook account to access oneKirana Service. While using the oneKirana Service, you may give us special shopping and delivery instructions, which we store and use to pick and deliver your order to your specifications We do use your contact information to send you offers based on your previous orders and your interests.


12.What Cookies are collected?

oneKirana also receives and stores certain types of information whenever you interact with us through the use of "cookies." Cookies enable our systems to recognize your browser and to provide you with certain shopping features. These "cookies" allow us to give you customized and personalized service and helps us identify ways to improve your shopping experience. The "help" portion of the toolbar on most browsers will tell you how to reject or disable cookies or receive notice when a new cookie appears. If you choose to reject or disable cookies, you will be unable to use those oneKirana Services that require the use of such cookies. oneKirana.com's cookies do not contain any of your personally identifiable information.


Terms & Conditions

This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions. By placing an order at oneKirana.com, you warrant that you are at least 18 years old (or have parents' permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at oneKirana.com for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.


Personal Information

All personal information you provide us with or that we obtain will be handled by oneKirana.com as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to oneKirana.com and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request oneKirana.com to delete or correct the information held about you. By accepting the oneKirana.com Conditions, you agree to the above.



Force Majeure

Events outside oneKirana.com's control, which is not reasonably foreseeable, shall be considered force majeure, meaning that oneKirana.com is released from oneKirana.com's obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.


Payment

All products remain oneKirana.com's property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents' permission to buy from oneKirana.com. All transfers conducted through oneKirana.com are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway choosen for the transaction as they are responsible for the transactions made.

Sodexo

Payment through sodexo coupons is available @oneKirana for all items.